FAQ

How do I find what I am looking for?

Use the search bar on the homepage: choose a category and a location, then tap Search. You can also tap one of the category buttons under the search bar, or browse All Listings.

How do I contact a seller?

Open the listing you are interested in. In the Seller Information box you can message the seller on WhatsApp or through the chat on the site. Ask any questions you have about the item before you agree on a deal.

How do I pay for an item and receive it?

You agree on the price, payment method and pickup or delivery directly with the seller. 237marketplace does not collect payment for items and does not handle delivery.

Does 237marketplace guarantee the items listed?

No. 237marketplace is a listings platform that connects buyers and sellers. We do not own or inspect the items, so always check an item carefully before you pay for it.

How do I post an ad?

Create a free account with Login / Register, then click Sell Product. Choose a category and location, add a clear title, price, photos and description, and submit your ad.

Is it free to post an ad?

Yes. Posting a standard ad is free. If you want your ad to get more attention, you can pay for an optional promotion such as a Top Ad.

How do I pay for a promotion?

Promotions are paid with MTN Mobile Money or Orange Money.

How do I edit, delete or mark my ad as sold?

Log in and go to My Account. From your listings you can edit, update or remove any of your ads.

How can I sell faster?

Use bright, clear photos, write an honest description, set a fair price, choose the correct category and location, and reply to buyers quickly.

How do I avoid scams?

• Meet in a busy public place, and bring someone with you if you can.
• Inspect the item before you pay.
• Never send money in advance to someone you have not met.
• Be careful with offers that look too good to be true.
• Never share your PIN, passwords or Mobile Money codes with anyone.

How do I report a suspicious ad or user?

Send us the link to the ad on WhatsApp (+237 693 355 990) or by email to info@test.237marketplace.com and we will look into it.

Do I need an account to browse?

No. Anyone can search and view listings. You only need a free account to post ads and manage them.

I forgot my password. What should I do?

On the login page, click Lost your password? and follow the instructions sent to your email.

How do I contact 237marketplace?

WhatsApp: +237 693 355 990
Phone: +237 672 611 110
Email: info@test.237marketplace.com
Address: 44 Nsam Obobogo Street, Yaoundé